Natural gas is a mixture of hydrocarbon gases, primarily methane that has certain physical qualities that control the way it behaves. Natural gas is colorless, odorless, and lighter than air. An odorant is added to natural gas to give it a recognizable smell. This odor is commonly referred to a “rotten egg” smell.
If you detect faint whiffs of this odor:
Investigate. If possible “follow your nose” to the source. It may be only a pilot that is out, or a burner valve partially turned on… something easily and safely corrected. If the source of gas cannot be located or if the odor persists, call Austell Gas for assistance at 770-948-1841, option “1”.
Any situation involving gas facilities or operations that could possibly endanger human life, cause damage to property, or disrupt normal service to customers is considered an emergency. The following are potential hazards you should know:
Pipeline leak where uncontrolled gas is escaping into the atmosphere.
Gas migrating into a home or building from an outside leak.
Gas leak inside a home or building.
The greatest risk to underground pipelines is accidental damage during excavation. The three key ways that may indicate a natural gas leak are:
Sight: look for blowing dirt, bubbling water, dry spots in moist areas, dead or dying vegetation in an otherwise green environment, or fire coming from the ground.
Unusual Sound: listen for any unusual noise like a hissing, blowing, roaring, or whistling sound.
Smell: if that noticeable “rotten egg” smell is rising intensely, or seems to be everywhere:
Outdoors: Immediately leave the area and call Austell Gas System at 770-948-1841, option “1”.
Indoors: Immediately leave the premises. . . Do not create any source of possible ignition by using a telephone or cell phone, striking a match, lighting a lighter, turning on or off an electric light, appliance, or other device.
Do not re-enter the premise/area until a leak investigation has been conducted; only emergency personnel should enter the premise/area.
Call Austell Gas System from a safe location at 770-948-1841, option “1”.
Call 911 if conditions warrant!
Austell Gas System maintains an ongoing working relationship with local emergency response personnel so that an effective and professional response is given to all gas related emergencies.